LIST OF VIDEOS MATCHING THE KEYWORD "contact center solutions"
AudioCodes on Winning Interactive Intelligence Partner Award
TMC's Peter Bernstein talks with Alan Percy, Senior Director of Strategic Marketing North America, AudioCodes
Tags: AudioCodes, Interactive Intelligence, SIP, Microsoft Lync, contact center solutions, customer interactions, customer experience, call center
06/03/2013
Interactive Intelligence: Cloud-based Small Center
TMC's Peter Bernstein talks with Jason Alley, Solutions Marketing, Interactive Intelligence Darren Gill, Vice President of Sales, Cloud Small Center, Interactive Intelligence
Tags: Jason Alley, Darren Gill, Cloud Small Center, Interactive Intelligence, contact center solutions, customer interactions, call center
05/28/2013
Interactive Intelligence Presents The Interactive Supervisor for iPad
TMC's Peter Bernstein talks with Tim Passios Senior Director of Solutions Marketing, Interactive Intelligence
Tags: Tim Passios, Interactive Intelligence, contact center supervisor, iPad app for contact centers supervisors, contact center solutions, customer interactions, customer experience, call center
05/28/2013
Interactive Intelligence: Interactions 13 Insights
TMC's Peter Bernstein talks with Joe Staples, Chief Marketing Officer (CMO), Interactive Intelligence
Tags: Interactions 13, Interactive Intelligence, Joe Staples, contact center solutions, customer interactions, customer experience, call center
05/28/2013
Interactive Intelligence: Managing Company Growth and the Future of Contact Centers
TMC's Peter Bernstein talks with Dr. Don Brown, CEO, Interactive Intelligence
Tags: : Interactive Intelligence, contact center solutions, customer interactions, customer experience, document management, Interactions 13, call center
05/28/2013
OrgSpan: Obtaining Better Organizational Visibility to Connect Customers with Best Resources
TMC's Peter Bernstein talks with Jeff Swartz, Chief Operating Officer, OrgSpan
Tags: OrgSpan, Interactive Intelligence, customer services, customer interactions, contact center solutions, customer experience, call center
05/28/2013
AudioCodes Enabling the Future of Contact Center Solutions
TMC's Peter Bernstein talks with Alan Percy, Senior Director of Strategic Marketing North America, AudioCodes
Tags: AudioCodes, Interactive Intelligence, SIP, Microsoft Lync, contact center solutions, customer interactions, customer experience, call center
05/28/2013
Vidyo Expains Emerging Role of Video for Contact Center Customer Interactions
TMC's Peter Bernstein interviews Ami Barzelay, Systems Engineer, Vidyo, Inc
Tags: video, contact center solutions, customer interactions, customer experience, Vidyo, call center, Ami Barzelay
05/28/2013
Genesys Talks About Multi-Channel Customer Service at ITEXPO Miami 2013
Genesys general manager Michael McBrien discusses multi-channel customer service with TMC at ITEXPO Miami 2013.
Tags: Genesys, multi-channel customer services, contact center solutions, ITEXPO
02/06/2013
Altitude Software Discusses Contact Center Solutions in Miami at ITEXPO
Teresa Jose, marketing manager at Altitude Software tells TMC about the company’s success and U.S. expansion with its contact center solutions.
Tags: Altitude Software, contact center solutions, ITEXPO
02/06/2013
Zeacom Talks About Contact Center Solutions and Business Process Automation at ITEXPO Miami 2013
TMC interviews John Cray, director of product management at Zeacom regarding the company’s contact center and BPA solutions.
Tags: Zeacom, contact center solutions, business process automation, BPA, ITEXPO
02/06/2013